Freshness Guarantee
Our freshness guarantee is unparalleled in the industry, ensuring that every cigar you receive is brimming with original, fresh vitality.
Our freshness guarantee is unparalleled in the industry, ensuring that every cigar you receive is brimming with original, fresh vitality.
For international delivery, we adopt a fixed shipping fee model, putting an end to the "bottomless pit" of shipping costs. Even if the transportation cost exceeds the budget, we will subsidize the difference.
We are fully committed to searching for the most affordable cigars for you. By comparing prices across the entire network, we are determined to offer you the lowest-priced cigars.
① Orders within the United States: For orders within the United States, free shipping will be provided when the total amount reaches $99.
② Due to legal restrictions, we do not ship to Hawaii, Utah or South Dakota.
Delivery time: All orders will be shipped from the warehouse in Pennsylvania within 24 to 48 hours after being placed (excluding public holidays), and the normal delivery time is expected to be 2 to 10 working days.
Sales tax for orders within the United States: We are required to collect and remit sales tax in the following states. For orders shipped to destinations outside these states, it is the purchaser's responsibility to remit any taxes: Arizona, Arkansas, California, Connecticut, Colorado, the District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
If you want to cancel an order that has already been placed, please contact us via help@nicecigar.com as soon as possible. If the order has not been shipped yet, we will cancel the order for you free of charge.
For orders within the United States: If the order has been shipped, after the package is returned and in our possession, we will deduct $15 for the shipping fee from the order and refund the remaining amount.
For international orders: If the order has been shipped and is still within the territory of the United States, we will intercept the order in a timely manner. After the package is returned and in our possession, we will deduct $15 for the shipping fee from the order and refund the remaining amount. However, if the package has left the territory of the United States, we will not be able to intercept and cancel the order for you.
We make every effort to provide you with the highest-quality cigars, pipes and accessories in perfect condition as quickly as possible. Each batch of goods undergoes quality inspections, and our shipping staff will conduct a series of random checks to ensure accuracy and quality.
However, if you are not satisfied with your purchase, you can return the goods within 15 days after receiving the order. Just contact us via help@nicecigar.com, and our team of customer service representatives will guide you through the simple return process.
Please note that it will take 3 to 10 working days from the receipt of the returned goods to the processing of the return. Precautions: In order to be eligible for a return, your items must be brand new and unopened to receive a full refund. Cigars must have the complete original cellophane packaging, and cigars that have been cut or smoked will not be accepted as returned products. All opened pipe tobaccos are not eligible for return. All free items must be returned together with the original order.
This return policy is limited to orders within the United States and does not apply to international orders.
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